Cisco
Smart
Net
Total
Care
Cisco Smart Net Total Care is the extended warranty and support service offered by Cisco.
Recognized as an Outstanding Customer Service Experience for 12 years in a row, SmartNet provides product-level technical support, advance hardware replacement and Operating System software updates for a fixed annual fee.
Hardware Support
SmartNet offers advance hardware replacement with a defined SLA.
Resolution of issues is possible with 24-hour access to Cisco experts, and replacement hardware is offered in 2 or 4 hours, and next business or next calandar day.
