Description
Product SKU
CON-OS-2509
Product Description
Cisco Smart Net Total Care Onsite 8x5xNBD
Product Overview
Provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, business hours fault reporting (8×5) and replacement of failed hardware by the next business day (NBD).
Software Support
24×7 Software assistance and downloadable updates
Hardware Support
Business Hours fault reporting (8×5), replacement hardware to arrive by the Next Business Day (NBD)
Onsite Engineer
A Cisco Engineer will install replacement hardware.
Advance Replacement
Replacement hardware is sent before the faulty equipment is returned.